HELP / FAQ

Service Advice

If you need more help, please call us on 01782 599258.

Central Services carry a comprehensive range of spare parts for all Franke, Carron Phoenix and KWC products. Refer to the appropriate pages to identify the part you need and either order online or contact us by phone. Spares may be purchased using a Debit / Credit card and are supplied by mail-order.

FRANKE
In the unlikely event that you should experience any defect in the materials or workmanship, Franke taps are guaranteed against defective materials and workmanship for 1 year in relation to coatings, finishes and 'O' rings (5 years for Portfolio 55 models), and 5 years in relation to valve mechanisms and working parts. Franke will, where appropriate, provide replacement parts for your tap or replace your tap at their discretion. Franke sinks carry a 50 year Warranty against manufacturing defect. All other parts carry a 1 year Warranty.

For comprehensive information on the Franke Guarantee please visit: Franke Guarantees Page

CARRON PHOENIX
In the unlikely event that you should experience any defect in the materials or workmanship, Carron Phoenix taps are guaranteed against defective materials and workmanship for 5 years in relation to coatings, finishes and 'O' rings, and 5 years in relation to valve mechanisms and working parts. Carron Phoenix will, where appropriate, provide replacement parts for your tap or replace your tap at their discretion. Carron Phoenix sinks carry a Lifetime Warranty against manufacturing defect. All other parts carry a 1 year Warranty.

For comprehensive information on the Carron Phoenix Guarantee please visit: Carron Guarantees Page

KWC
KWC taps and soap dispensers are guaranteed for 5 years.

To obtain any parts FOC under Warranty, it may be necessary to provide a dated Proof of Purchase or receipt.

Apart from spare valves, which will eventually wear with use, you can obtain spare handles, O-rings for spouts, replacement spouts, anti-splashes, and most other parts that comprise a Franke, Carron Phoenix or KWC tap. Central Services also stock a comprehensive range of spares and accessories for Franke and Carron Phoenix sinks.

Operationally, ceramic discs can last for the life of the tap. However, water-borne particles or hard water can affect mechanisms. Fitting a new tap can often dislodge foreign matter which has been in your pipework for some time; This can become trapped in the valve, preventing it from operating perfectly. Damaged valves need to be replaced, they are not serviceable.

Do not use abrasive cleaners that may permanently damage the finish of your tap. Use only a soft cloth and mild detergent. Stubborn stains on Chrome or SilkSteel finishes may be removed using Franke Inox cream, obtainable from Central Services.

This normally indicates wear of the O-rings that are used to seal this joint. Service spares are obtainable from Central Services and are easily replaceable.

Refer to the Installation Instructions supplied with your tap. If this is not available, try one of the following:-

  1. Undo the small grub-screw at the back of the tap body
  2. Unscrew the collar at the base of the spout at the joint with the body
  3. Turn spout in line with tap handles to locate bayonet-lug and pull upwards

You can find most Installation Instructions for recent Franke taps on the Franke website at: Installation Guides

You can find installation instructions for Carron Phoenix taps on the relevant product page at www.carron.com

Water-borne particles and/or calcium deposits in hard water areas can block the anti-splash. Remove & clean the anti-splash or obtain a replacement from Central Services.

Your sink is made from high quality 18/10 chrome nickel steel. That means it's metallurgically incapable of rusting or corroding in normal household conditions. If rust and corrosion problems do occur, tiny iron particles deposited on the surface will be the culprit. These either come from the water supply or are left behind by wire scouring pads or utensils. It's essential to clean off these filings and dry the sink thoroughly afterwards. If you let them stick around, they'll cause rust.

For information on how to remove these 'rust spots' please visit the Franke 'How to Clean' section at: How to Clean or on the Carron Phoenix website in the Support section.

Central Services can supply replacement accessories, such as chopping-boards, strainer bowls, drainer inserts, baskets and strainer wastes. See the appropriate sink page for details of all accessories, replacement wastes & seals etc available for your sink.