Welcome to Central Services

Central Services has been the main supplier of Franke parts and accessories to the public and retail sectors since 1985. We are a trading arm of Franke UK Limited a company registered in England and Wales. Our address is Central Services, Unit 17 Parkhall Business Village, Parkhall Road, Stoke on Trent, Staffordshire, ST3 5XA. Our registered VAT number is 560973814.

Whilst all our lives are affected by Covid-19, our Consumer Care team is here to offer as much assistance as possible regarding your Franke/Carron/KWC product. Please follow the link to our Contacts page to get in touch or call us on 01782 599258. 

Our Stoke on Trent office will not be accepting any walk in customers, all orders must be completed online or over the phone. 

Our experienced customer services team are available to help with any problems and queries you may have.

Telephone - +44 (0)1782 599258

Would you prefer to email us? Please click here..

All orders placed before 1.00pm are dispatched on the same day. (exc. Sat & Sun)
Postage Rates apply to the UK and Republic of Ireland only.

Helping you to choose the correct part for your FRANKE, CARRON PHOENIX or KWC product, whether units are newly installed or long established appliances.

To ensure that we deal with your enquiry promptly and supply you with the correct part, it is essential that you have all available details on hand prior to contacting us.


For aftersales services on any Franke Minerva or Carron Phoenix Seraphina 3-in-1 Taps please contact:

Telephone: 0161 436 6280
Email: ks-hotwater.gb@franke.com

Mon-Thurs 9.00am-4.00pm
Fri 9.00am-4.00pm

Contact Us


For Aftersales service on any Franke Omni, Instante or Triflow taps, please contact:

Telephone: 01603 875 468
(Calls charged at your network's standard rate)

Mon-Fri 9.00am-4.00pm
Email: support@grldirect.co.uk
Website: http://www.grldirect.co.uk

Contact Us

No.1 Website for genuine FRANKE, CARRON PHOENIX and KWC spares

With thousands of spare parts to choose from you can revitalise your kitchen.

Choose a category to view our wide selection of FRANKE spares we have available, or use the menu above.

Our Help and Information Pages

Services Advice

Service Advice

From general service instructions to looking after your Franke product.

What We Do

What We Do

Our services and commitment to you.

Services Advice

About Us

Where we come from and where we are going.

What We Do

Help / FAQ

Get Help for your product with our FAQ's.

Services Advice

Terms & Conditions

Our policies and your rights.

What We Do

Opening Times

What time the phones and the warehouse is open.

Sending emails

Sending Emails & Photos

Some tips and advice on sending emails & photos to us.

Delivery info


Delivery costs and options.